How do I know if my order has been processed?
You will receive a confirmation email from us acknowledging this. The acknowledgement will contain your order number and details of the goods ordered. This is confirmation that your purchase has been made and your card has been charged. When your goods have been dispatched to you, we will send you an order dispatch email.
Can I make changes to my order?
No. The order is processed as soon as we receive it in order to facilitate on time delivery. Same goes for adding a new order.
What if I entered wrong personal details?
If you realise your personal details have been entered incorrect once you have completed the ordering process please contact our Customer Care on firstname.lastname@example.org, ensuring you include your order number.
What happens if an item on my order is not available?
If an item you have ordered is not available, we will inform you by email that we are unable to ship that particular item and the amount will be refunded. We will ship any remaining items that you have ordered.
Can I to cancel my order?
Orders cannot be changed once order confirmation has been sent. If you do not want the item on receipt please return the items to us. We strongly recommend you use a recorded delivery service.
Shipping & Delivery
Do we deliver to your address?
We deliver to the all major cities in India.
Do you ship outside the India?
Yes, at the cost of $40 per shipment. Please note that for international orders delays may occur in customs and these delays are beyond our control. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
How much do I pay for postage and packing for my order?
Currently we are offering free shipping in India. This is subject to change without prior notice.
How long will delivery take?
Delivery in made in seven working days. If you have not received your order within 5 days of dispatch please contact customer care. In order for us to deal with your query you must contact us within 28 days of your order dispatch/receipt of dispatch email.
Can I pick up my order from your warehouse?
Unfortunately it is not possible to pick up orders from our warehouse.
Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods unless the package contains items Rs. 10000/- or more in value. For these we require the signature of the person the package is being shipped to.
Can you ship to my work address?
We can deliver place of work but we do not deliver to PO Box addresses. If you want your delivery to reach you at work, you need to make sure that someone will be there to take receipt of the goods as the courier will deliver to the place and not the person.
What can I do if my parcel does not arrive on time?
Please contact our Customer Care email@example.com if you have not received your order within 5 days of dispatch please contact customer care. In order for us to deal with your query you must contact us within 28 days of your order dispatch/receipt of dispatch email.
Can I track the delivery of my parcel online?
You should receive an Order Dispatch email (this will arrive AFTER your Order Confirmation email) containing tracking number.
Refunds and Returns
What if I need to return an item?
You changed your mind. It is ok. We have a no question asked return policy, provided the ‘return seal’ is not broken. And the product should be returned within 15 days of dispatch, in their original, saleable condition.
How do I return an item
Items should be returned new, unused, and with all Elisabetta Bartolli garment tags still attached.
Complete and detach the returns note on your dispatch note and enclose it together with your returns items inside your parcel. Goods returned without this information may not be processed
Post the item back to us. Please note that Elisabetta Bartolli do not offer pre-paid postal returns. We strongly recommend you use a recorded delivery service and keep your proof of postage
The returns address is:
B-12, Sector 59 Noida 201301
How will I know if you have received my returned parcel?
We strongly recommend that you return your parcel by recorded delivery as this will allow you to track the whereabouts of your parcel online. Once we have received your parcel and processed your items we will send you an email to confirm that it has been returned and the monies credited to your account. Please remember that some banks may take up to 10 days to show the refund amount in your account. In order for us to deal with your enquiry please contact us within 21 days of return if you have not received refund.
Can I have an exchange instead of a refund?
We do not offer any exchanges. You will need to place a new order on the Elisabetta Bartolli website and return the original item for a refund.
What if I received a faulty item?
If the item you received is faulty, please return the item to the above address, following the procedure as outlined above. Please ensure that you mark the return reason as Faulty on your dispatch note. We can only refund the original delivery charge with this information. Please note we inspect all returns for faults. If an item is found not to be faulty, delivery will not be refunded.
What if I received the wrong item?
If the item you received is incorrect, please return the item to the above address, following the procedure as outlined above. Please ensure that you mark the return reason as Incorrect on your dispatch note. We can only refund the original delivery charge with this information. In order for us to deal with your query you must contact us within two weeks of receipt of your order.
What if I think you have refunded me the wrong amount?
If you think you have been refunded the wrong amount please contact Customer Care at firstname.lastname@example.org quoting your order number and the required refund amount. In order for us to deal with your query you must contact us within two weeks of receiving your refund.
What if part of my order is missing?
In the unlikely event that you have received your order and an item is missing, please contact Customer Care at email@example.com quoting your order number and the missing item and they will investigate the matter further. In order for us to deal with your query you must contact us within two weeks of receipt of your order.
The product I ordered is now reduced. Can you refund me the difference?
Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.
Shopping with Elisabetta Bartolli
How do I shop online?
It's easy. Simply select an item from anywhere on this site, choose your preferred colour, size and the quantity you want and then add to your shopping bag. When you have finished shopping, go to your shopping bag and review your choices. Once you're happy with what you have click to go to the Checkout. If you are a new customer, you will need to enter your details. If you have shopped with us before and saved your details, enter your email address and password. From there, follow the prompts for your delivery address, payment details and billing address (if different from your delivery address)
Can I tell a friend about something I like?
You can share something by adding it to your favourite social bookmarking website such as Facebook or Twitter by using the share link."
Is shopping online with Elisabetta Bartolli safe?
"At Elisabetta Bartolli.com , we ensure that your personal information is secure. Every transaction is processed online using the latest industry standards for secure online credit card transactions. For those of you who speak techno lingo, secure servers protect your information using advanced encryption and firewall technology throughout the ordering process.
We use high level SSL encryption technology along withVerified by Visa and Mastercard SercureCode. You can tell whether a page is secure as 'https' will replace 'http' in your browser address window. A small padlock will also appear in the bottom bar of your browser window.
Ask Our Stylist Service
If you seek advice on what color or what style will suit you, please feel free to ask our stylist. It is simple. Go to ask our stylist section on Elisabetta Bartolli.com website, fill in the form, upload your pictures and write your question. Our stylist will revert you in 7 working days answering your personal querries and tips to make you look fabulous.
Can I ask more than once?
You can ask any number of time.
Your Elisabetta Bartolli Account and Emails
How do I subscribe to the Elisabetta Bartolli Style File newsletters?
It's easy! Simply go to the bottom of this page, enter your email address into the box and click Sign Up. Our weekly email newsletters will keep you up to date with all our latest trends, new arrivals and promotions. You can also enter our exclusive competitions and be notified of sale previews. Alternatively, create an account with us and be signed up that way.
How do I unsubscribe from the Elisabetta Bartolli Style File newsletter?
If you decide that you no longer want to receive our weekly email newsletter you can unsubscribe at any time. Please click on the unsubscribe link at the bottom of our emails. Alternatively, if you have an account with us go to your account details and click on unsubscribe there.
How do I create a Elisabetta Bartolli account?
When you go to the Checkout you will be able to register your details with us.This means that when you return you will be able to retrieve your details and chosen delivery address/es. (Please note that this does not include your payment card details). You'll be asked to set up a personalised password to access your account and you will be asked for your date of birth. For payment processing reasons, only customers 16 years in age and above can create an account with us.
Why do I have to create an account to buy something?
We believe that by creating an account with us the first time you buy something from the site your future purchases will be even quicker
What do I do if I have forgotten my password?
Just click the 'Forgotten Your Password?' link in the Checkout or Account pages.
Do Elisabetta Bartolli have a Facebook page?
Yes we do. It can be found at www.facebook.com/Elisabettabartolli . Become a fan to hear about new products, special offers and see what your fellow Elisabetta Bartolli fans are up to.
Pricing and Payments
Can I use my gift voucher online?
At present you are only able to use Elisabetta Bartolli gift vouchers in Elisabetta Bartolli.
Do prices on the website include taxes?
How do I use a promotional code?
Add products to your shopping bag in the usual manner then go to Checkout. On the shopping bag page, simply enter your promotional or voucher code in the box provided. The relevant amount will then automatically be deducted from your total and confirmed on the final checkout page. Promotional codes (including NUS discount codes) cannot be used when purchasing sale items or in conjunction with any other offer.
I forgot to use my promotional code, what can I do?
Unfortunately we are unable to amend your order if a promotional code was not originally applied at checkout.
I am having technical problems while viewing the Elisabetta Bartolli website, what do I do?
Before contacting Elisabetta Bartolli we recommend that you are running the latest versions of your operating system and browser software. If the problems persist, please contact Customer Care on firstname.lastname@example.org
ABOUT ELISABETTA BARTOLLI